Shipping Policy for Online Artwork

Ensuring a Seamless Delivery Experience

1. Introduction

At Watercolor Illustrations, we value our customers and strive to deliver your cherished artworks safely and efficiently. This shipping policy outlines all relevant details regarding the processing, shipping, and delivery of your orders. Please review the terms to ensure a smooth transaction and experience.

2. Order Processing

·      Processing Time: Orders are typically processed within 1-3 business days. Custom or commissioned artwork may require additional time, which will be communicated at the time of purchase.

·      Business Days: Processing occurs Monday through Friday, excluding holidays.

·      Order Confirmation: After placing an order, you will receive a confirmation email outlining your purchase details.

3. Shipping Methods and Costs

We aim to provide flexible shipping options to meet your needs. The available methods are outlined below:

·      Standard Shipping: Typically delivers within 5-10 business days, depending on your location.

·      Express Shipping: Accelerated delivery within 2-5 business days. Additional fees apply.

·      International Shipping: Delivery times vary based on the destination. Note that customs processing may contribute to delays.

Shipping costs are calculated at checkout based on the shipping method, destination, and dimensions of the artwork. Occasionally, we offer complimentary shipping for specific orders or promotions.

4. Packaging

We understand the importance of preserving your artwork’s integrity during transit:

·      Secure Packaging: All artworks are carefully wrapped in protective materials to prevent damage during shipping.

·      Framed Artwork: Framed pieces are reinforced with additional padding and custom boxes.

·      Rolled Canvases: Unframed canvas artworks may be shipped rolled in durable tubes for safe handling.

5. Delivery Times

Estimated delivery dates are provided at checkout based on your chosen shipping method. While we strive to meet these estimates, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may impact timing.

6. International Shipping Details

For orders outside the United States

·      Customs and Duties: International customers are responsible for any applicable customs fees, taxes, or duties imposed by their country.

·      Prohibited Items: Certain restrictions may apply to specific countries. Please verify whether your country permits the shipment of artwork.

If customs clearance is required, this may delay the delivery of your order.

7. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment. Please allow up to 24 hours for tracking updates to become visible.

8. Lost or Damaged Shipments

While every effort is made to ensure secure delivery, we understand that issues may sometimes occur:

·      Lost Packages: If your package does not arrive within the expected delivery window, please contact us promptly. We will coordinate with the carrier to resolve the issue.

·      Damaged Items: In the rare event that your artwork arrives damaged, please notify us within 48 hours of receipt. Include photographs of the damage for assessment. We will work with you to provide a suitable resolution, such as a replacement or refund.

9. Returns and Exchanges

We want you to be satisfied with your purchase. If you encounter any issues:

·      Return Policy: Returns are accepted within 14 days of delivery. Items must be in their original condition and packaging.

·      Custom Orders: Unfortunately, custom or commissioned artworks are non-refundable, as they are created specifically for you.

·      Refunds: Refunds will be processed once the returned item is received and inspected.

Please contact us before initiating a return to ensure proper handling.

10. Eco-Friendly Shipping

We are committed to sustainability and reducing our environmental impact. Whenever possible, we use recyclable materials and partner with eco-conscious carriers. If you have specific eco-friendly shipping requests, let us know.

11. Contact Us

If you have any questions or concerns regarding our shipping policy, feel free to reach out to us:

·      Email: triplej48162

·      Phone: 734-735-9134

·      Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST

12. Policy Updates

We reserve the right to update this shipping policy as needed. Any changes will be reflected on this page, along with the effective date.

13. Conclusion

Thank you for choosing Watercolor Illustrations! We are honored to bring art into your life and are dedicated to ensuring your order arrives safely and on time. Your satisfaction inspires every brushstroke and detail of our work.